How to Help Us Work Better For You

Our goal is to stay profitable and to have satisfied clients; meeting their needs and being a source of education and options.

One thing that helps us make necessary changes is customer imput. Obviously we filter out the imposible, the suggestions that are come from people who are never satisified and would not be happy without a miracle. We research the references of the people we hire and are very selective in the people we choose. We also try to provide training that is lacking and continual education.

One of the things we cannot do is record what is occurring in the treatment room. If you have and incident that you believe should not have happened, experienced a harried technician or did not get want you came here knowing that your encounter was not positive; we need to hear about it.

Talk to the manager or the owner about your experience. We can think that all is well and suddenly we discover a problem. We prefer to address a situation before it becomes a habit, if the situation is not something that is in our protocols or is not something that should have occurred. We are the ones that can change the situation, but only if we know about the experience. Sometimes if you have expected a more relaxing "spa" experience, we may suggest another spa so that you can find that soothing experience.

Our treatments by protocol are result oriented. Our aestheticians should explain anything that you are having done for the first time, or how the treatment is different.

Our aestheticians should (in consults) provide you with several different options and give you suggestions on how to maintain your skin (after examining) your skin.

You should also be given pre-and post care on your treatments. If you do not receive these, please let us know. We cannot change inadequacies, if we are unaware that they exist. If we cannot help you, we will send you the place that can meet your needs. We also appreciate positive comments. They go a long way in making our day.

On a personal note, many of you have made comments on my writing "style". I do not have a creative writing masters degree. However you may like to read my first self-published novel. E-mail me for details. Happy treatments!, Joy